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[this is a icon-] A slice from a data cube dataset

Social Security Scotland Feedback: Suggestions: a data cube slice

Feedback statistics covering suggestions received by Social Security Scotland.

View as a spreadsheet
Dimensions
Dimension
Value
Benefit Type
  1. All
  2. Best Start Grant
  3. Carer's Allowance Supplement
  4. Child Disability Payment
  5. Child Winter Heating Assistance
  6. Funeral Support Payment
  7. Job Start Payment
  8. Not benefit specific
  9. Scottish Child Payment
  10. Young Carer Grant
Measure Type
  1. Count
Reason
  1. Administration process
  2. All
  3. Client Experience
  4. Improving Information Available/Communications
  5. Other
  6. Systems and/or Accessibility of services
  7. Timescales
Reference Period
  1. 2018/2019
  2. 2019/2020
  3. 2020/2021
  4. 2021/2022
Reference Area
(showing types of area available in these data)
  1. Countries
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About the Dataset
Contact
Publisher
Not supplied
Creator
Not supplied
In dataset
License
http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/
Issued
09/10/2019
Modified
30/06/2022
Next update due
August 2022
Description

Feedback statistics covering suggestions received by Social Security Scotland from 4 September 2018 to 30 September 2021. Figures are broken down by financial year, with 2021/22 covering from April to September 2021 only.

Carer’s Allowance Supplement was launched in September 2018, followed by Best Start Grant Pregnancy and Baby Payment (December 2018), Best Start Grant Early Learning Payment (April 2019), Best Start Grant School Age Payment (June 2019), Best Start Foods (August 2019), Funeral Support Payment (September 2019), Young Carer Grant (October 2019), Job Start Payment (August 2020), Child Winter Heating Assistance (November 2020), Scottish Child Payment (November 2020) and Child Disability Payment (pilot July 2021, national November 2021).

Data on the number of complaints, complaint outcomes and compliments are also available in separate datasets.

The full publication and tables covering complaints, compliments and suggestions are available on the Scottish Government website.

Details
Confidentiality Policy

This data contains no sensitive, personal information.
Quality Management

The data used to produce the official statistics are the same as the data extracted from the case management system on a monthly basis that is used for internal reporting within Social Security Scotland. As such, the data is checked monthly for consistency with previous extracts (for example, do numbers of complaints, compliments and suggestions received increase as expected over time). Summary figures for the number of compliments have been compared to equivalent summary figures produced from clerical records, and discrepancies investigated.

Additional quality assurance and cleaning has been carried out on specific variables:

• The dataset has been checked for duplicate records based on Case ID number.

• Variables have been checked for missing information.

• Feedback received dates and decisions dates have been checked to see whether they fall within expected ranges (e.g. after September 2018) and are consistent with those produced by clerical records.

Once the data is aggregated for publication, the final statistics are quality assured by a different member of the statistics team. The final data tables are checked by the lead statistician.
Accuracy and Reliability

• Rounding and disclosure control

Feedback numbers have been rounded to the nearest five for disclosure control. Figures may not sum due to rounding.

• Comparison to clerical data

Comparison of data from the case management system to clerical records showed several discrepancies. These discrepancies have been investigated with the Client Experience team, and errors in case management system data have been manually fixed to match the clerical record
Coherence and Comparability

The Department for Work and Pensions (DWP) has a different feedback process to Social Security Scotland, and as such, DWP compliments/suggestions statistics are not directly comparable to these statistics.
Accessibility and Clarity

Suggestions are investigated and the outcome is provided directly to the client.
Relevance
Not supplied
Timeliness and Punctuality

Datasets will be updated on statistics.gov.scot within one month of the date of the publication.

The publications are available on the Scottish Government website
Revisions

Revisions and corrections to previously published statistics are dealt with in accordance with the Scottish Government Statistician Group corporate policy statement on revisions and corrections - a copy of which is available on the Scottish Government website.
URI

This slice of multidimensional data is not a Linked Data resource in the database: it's a virtual resource (i.e. you can't query it by SPARQL). But does have a permanent unique URL which can be bookmarked.

http://statistics.gov.scot/slice?dataset=http%3A%2F%2Fstatistics.gov.scot%2Fdata%2Fsocial-security-scotland-feedback-suggestions&http%3A%2F%2Fstatistics.gov.scot%2Fdef%2Fdimension%2Freason=http%3A%2F%2Fstatistics.gov.scot%2Fdef%2Fconcept%2Freason%2Fother
Dimensions Linked Data

A linked data-orientated view of dimensions and values

Dimension Locked Value
Reason
http://statistics.gov.scot/def/dimension/reason
 Other
http://statistics.gov.scot/def/concept/reason/other
Benefit Type
http://statistics.gov.scot/def/dimension/benefitType
 (not locked to a value)
Reference Area
http://purl.org/linked-data/sdmx/2009/dimension#refArea
 (not locked to a value)
Reference Period
http://purl.org/linked-data/sdmx/2009/dimension#refPeriod
 (not locked to a value)
Measure Type
http://purl.org/linked-data/cube#measureType
 (not locked to a value)