• Administration process
• All
• Client expectations not met - Accessing services
• Client expectations not met - Information not provided
• Client expectations not met - Policy & Procedures
• Client Expectations not met - Quality of service
• Client expectations not met - Timescales
• Client expectations not met - Treatment by member of staff
• Client Experience
• Disagreement with a decision
• Dissatisfaction with Scottish Government policy
• Failure to follow the appropriate process
• Failure to provide a service
• I Found the Process Simple and Straightforward
• Improving Information Available
• Improving Information Available/Communications
• Inadequate standard of service
• Other
• Other complaint
• Other compliment
• Standard of Facilities
• Systems and/or Accessibility of services
• Thank You for Being so Helpful
• Thank You for Getting it Right
• Thank You for Your Courtesy
• Thank You for Your Prompt Action
• Timescales
• Treatment by or attitude of a member of staff

This is a linked data resource: it has a permanent unique uri at which both humans and machines can find it on the Internet, and which can be used an identifier in queries on our SPARQL endpoint.

Has top concept skos:hasTopConcept http://www.w3.org/2004/02/skos/core#hasTopConcept

Inadequate standard of service http://statistics.gov.scot/def/concept/reason/inadequate-standard-of-service

Thank You for Getting it Right http://statistics.gov.scot/def/concept/reason/thank-you-for-getting-it-right

Thank You for Being so Helpful http://statistics.gov.scot/def/concept/reason/thank-you-for-being-so-helpful

Disagreement with a decision http://statistics.gov.scot/def/concept/reason/disagreement-with-a-decision

Other complaint http://statistics.gov.scot/def/concept/reason/other-complaint

Thank You for Your Prompt Action http://statistics.gov.scot/def/concept/reason/thank-you-for-your-prompt-action

Other compliment http://statistics.gov.scot/def/concept/reason/other-compliment

All http://statistics.gov.scot/def/concept/reason/all

Failure to provide a service http://statistics.gov.scot/def/concept/reason/failure-to-provide-a-service

Dissatisfaction with Scottish Government policy http://statistics.gov.scot/def/concept/reason/dissatisfaction-with-scottish-government-policy

Client Experience http://statistics.gov.scot/def/concept/reason/client-experience

Improving Information Available http://statistics.gov.scot/def/concept/reason/improving-information-available

Other http://statistics.gov.scot/def/concept/reason/other

Standard of Facilities http://statistics.gov.scot/def/concept/reason/standard-of-facilities

I Found the Process Simple and Straightforward http://statistics.gov.scot/def/concept/reason/i-found-the-process-simple-and-straightforward

Thank You for Your Courtesy http://statistics.gov.scot/def/concept/reason/thank-you-for-your-courtesy

Improving Information Available/Communications http://statistics.gov.scot/def/concept/reason/improving-information-available/communications

Systems and/or Accessibility of services http://statistics.gov.scot/def/concept/reason/systems-and/or-accessibility-of-services

Failure to follow the appropriate process http://statistics.gov.scot/def/concept/reason/failure-to-follow-the-appropriate-process

Treatment by or attitude of a member of staff http://statistics.gov.scot/def/concept/reason/treatment-by-or-attitude-of-a-member-of-staff

Timescales http://statistics.gov.scot/def/concept/reason/timescales

Client expectations not met - Timescales http://statistics.gov.scot/def/concept/reason/client-expectations-not-met-timescales

Client expectations not met - Accessing services http://statistics.gov.scot/def/concept/reason/client-expectations-not-met-accessing-services

Client expectations not met - Information not provided http://statistics.gov.scot/def/concept/reason/client-expectations-not-met-information-not-provided

Client expectations not met - Treatment by member of staff http://statistics.gov.scot/def/concept/reason/client-expectations-not-met-treatment-by-member-of-staff

Client Expectations not met - Quality of service http://statistics.gov.scot/def/concept/reason/client-expectations-not-met-quality-of-service

Client expectations not met - Policy & Procedures http://statistics.gov.scot/def/concept/reason/client-expectations-not-met-policy-procedures

Administration process http://statistics.gov.scot/def/concept/reason/administration-process

Label rdfs:label http://www.w3.org/2000/01/rdf-schema#label

Reason xsd:string

Type rdf:type http://www.w3.org/1999/02/22-rdf-syntax-ns#type

Concept Scheme http://www.w3.org/2004/02/skos/core#ConceptScheme

In addition to this bookmarkable html page, this entire concept scheme (including its concepts) is also available for our robot customers in the following machine-readable formats. Please refer to the API documentation for more details.