Feedback statistics covering compliments received by Social Security Scotland.
| Dimension | Value |
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| Measure Type | |
| Reason | |
| Reference Period | |
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Reference Area
(showing types of area available in these data) |
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Entire dataset
Note: These may be large files. |
CSVN-Triples |
Feedback statistics covering compliments received by Social Security Scotland from 4 September 2018 to 30 September 2021. Figures are broken down by financial year, with 2021/22 covering from April to September 2021 only.
Carer’s Allowance Supplement was launched in September 2018, followed by Best Start Grant Pregnancy and Baby Payment (December 2018), Best Start Grant Early Learning Payment (April 2019), Best Start Grant School Age Payment (June 2019), Best Start Foods (August 2019), Funeral Support Payment (September 2019), Young Carer Grant (October 2019), Job Start Payment (August 2020), Child Winter Heating Assistance (November 2020), Scottish Child Payment (November 2020) and Child Disability Payment (pilot July 2021, national November 2021).
Data on the number of complaints, complaint outcomes and suggestions are also available in separate datasets.
The full publication and tables covering complaints, compliments and suggestions are available on the Scottish Government website.
This data contains no sensitive, personal information.
The data used to produce the official statistics are the same as the data extracted from the case management system on a monthly basis that is used for internal reporting within Social Security Scotland. As such, the data is checked monthly for consistency with previous extracts (for example, do numbers of complaints, compliments and suggestions received increase as expected over time). Summary figures for the number of compliments have been compared to equivalent summary figures produced from clerical records, and discrepancies investigated.
Additional quality assurance and cleaning has been carried out on specific variables:
• The dataset has been checked for duplicate records based on Case ID number.
• Variables have been checked for missing information.
• Feedback received dates and decisions dates have been checked to see whether they fall within expected ranges (e.g. after September 2018) and are consistent with those produced by clerical records.
Once the data is aggregated for publication, the final statistics are quality assured by a different member of the statistics team. The final data tables are checked by the lead statistician.
• Rounding and disclosure control
Feedback numbers have been rounded to the nearest five for disclosure control. Figures may not sum due to rounding.
• Comparison to clerical data
Comparison of data from the case management system to clerical records showed several discrepancies. These discrepancies have been investigated with the Client Experience team, and errors in case management system data have been manually fixed to match the clerical record.
The Department for Work and Pensions (DWP) has a different feedback process to Social Security Scotland, and as such, DWP compliments/suggestions statistics are not directly comparable to these statistics.
For compliments all feedback should be recorded within 5 working days.
Datasets will be updated on statistics.gov.scot within one month of the date of the publication.
The publications are available on the Scottish Government website.
Revisions and corrections to previously published statistics are dealt with in accordance with the Scottish Government Statistician Group corporate policy statement on revisions and corrections - a copy of which is available on the Scottish Government website.
This is a linked data resource: it has a permanent unique uri at which both humans and machines can find it on the Internet, and which can be used an identifier in queries on our SPARQL endpoint.
A linked data-orientated view of dimensions and values
| Dimension | Locked Value |
|---|---|
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Benefit Type
http://statistics.gov.scot/def/dimension/benefitType
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(not locked to a value) |
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Reason
http://statistics.gov.scot/def/dimension/reason
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(not locked to a value) |
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Reference Area
http://purl.org/linked-data/sdmx/2009/dimension#refArea
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(not locked to a value) |
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Reference Period
http://purl.org/linked-data/sdmx/2009/dimension#refPeriod
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(not locked to a value) |
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Measure Type
http://purl.org/linked-data/cube#measureType
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(not locked to a value) |
Linked Data is stored in graphs. We keep dataset contents (the data) separately from the metadata, to make it easier for you to find exactly what you need.
The data in this dataset are stored in the graph: http://statistics.gov.scot/graph/social-security-scotland-feedback-compliments
The data structure definition for this data cube dataset is stored in the same graph as the data: http://statistics.gov.scot/graph/social-security-scotland-feedback-compliments
All other metadata about this dataset are stored in the graph: http://statistics.gov.scot/graph/social-security-scotland-feedback-compliments/metadata
A breakdown by type of the 75 resources in this dataset's data graph.
| Resource type | Number of resources |
|---|---|
| Collection | 2 |
| Component specification | 7 |
| Data set | 1 |
| Data structure definition | 1 |
| Observation | 64 |
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